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| - I've had two experiences with M&M Auto Body - and honestly if I ever get another scratch or fender-bender a small part of me will be think "Well at least I get to give Mike some business again!" (well, I moved to NYC recently - but if I were still in Madison! and seriously he's so good I would consider driving all the way to Wisco just to use his incredible service).
Mike and his crew are simply the best you could ask for. I had to replace the fender/flare/lamp of my Jeep Wrangler - I checked several shops and they were all good, and when I rolled up to Mike's I was a little cautious about its humble looks. But then I walked in and the first thing I noticed was a wall FULL of thank-you cards and before/after photos of the work Mike's been doing for what - maybe 30 years?
My first impression of Mike was that he was earnest. I'm sure he was able to tell that I had no idea what I was talking about when it came to cars and he was still honest with all of the answers to my questions (I fact-checked later). This is ultimately why I went with him (he was also about $500 cheaper than the other shops I spoke with).
He recommended getting third-party new parts because they're reliable and cheaper than just getting new parts from the original manufacturer. I said I wanted to try and shop around junkyards to find replacement parts. He said it was fine, gave me a good website to use, and that he'd let me buy and ship anything I find to his place and they'll try to work with it. That's amazing customer service IMO.
So I found a really cheap fender/flare/lamp from some junkyard for maybe 25% of the price I would have paid for all the parts. When it got shipped to them however the fender was really rusty. They had me come in and showed me the part and I agreed it was basically unusable. However, they were still able to use the fare and lamp and I still saved maybe $50, so it was worth it to me. We ended up buying a third party fender like they originally suggested, and my Jeep was ready within days afterwards.
And it looked amazing! Way above and beyond - his team gave the car a real good, thorough cleaning on top of the replacement work. I was really blown away. You couldn't tell it was a replacement part at all.
My second experience with Mike was just as good. M&M HAS A MONTHLY RAFFLE FOR A FULL DETAIL JOB ON YOUR CAR!! I entered the raffle when I got my fender replaced, thinking nothing of it. But then a few months later Mike gave me a call and said I'd won, which was great! I brought in my Jeep, and a day later he said he was done. I wish I could upload a picture or something of a before/after of my Jeep. It was glowing - full wax, sparkling tires, the interior was unreal with how clean it was. Simply amazing. And free! Just one more reason for you to go to Mike's.
Basically, go to Mike's. He's the best around - you couldn't find a more honest, stand up team of mechanics anywhere. Best prices, best customer service, and most importantly, GREAT results.
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