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| - Weirdness, Incompetence, and Unsafe Food Practices... I walked into the store after a 4 year hiatus and thought I would get a Black Bean Burger for an early dinner and a change of pace. The girl behind the cash register looked at me with a scowl and said to the male worker standing beside her I cant serve him while making some type of gang sign with her two hands as she was stating that to him. He looked at her and said I'll serve him and he did, I was puzzled by what her problem was since I've never seen her before or spoke to her before. I placed my order of a Black Bean Burger with Blue Cheese, Chipotle Sauce and Dill Pickles and an order of Smash Fries, paid, then got my cup for my drink, filled it, sat down and waited. About 15 minutes later the waiter came and got my number 50 placard and went to get my order. He brought back a regular Beef Burger with everything else and I asked him then, is this a Black Bean Burger? He looked at it and said sorry I should of looked at the ticket, I said that's cool and waited again as he went to fix the order. He brought back the correct burger. I bit into it and noticed that it was barely lukewarm and not hot at all, I thought to myself was this going to be safe to eat and took the chance. I ate the lukewarm burger and the fries, finished my drink and left. About four hours later I got severe abdominal pain and didn't feel well, I went to bed, and then woke up the following morning with a sore throat and headache on Easter Sunday. I went to the emergency room doctor, she asked me if I've been exposed to strep throat recently, not that I know of but I ate some bad food yesterday, she diagnosed me with pharyngitis and gave me a Z-pac of antibiotics to take for the next five days. So needless to say I won't be coming back to this or any other Smashburger from now on. I'll do the standard In N Out that's right across the street, always quality and always satisfied or travel another couple blocks and hit up a Tommy Burger for my monthly splurge.
Just a heads up Smashburger; If you leave food out and it cools, or barely heat it, it will collect bacteria and it WILL get a customer sick. I'm lucky I'm a veteran and I can go to the Veterans (VA) Hospital. It costs me very little, just $8 for the prescription and $35 for the Emergency Ward. For a Non-Veteran doing that would amount to a major expense in this day and age....tighten up your food handling practices or lose more customers.....and educate your female counter staff, the one I came in contact with needs a check-up from the neck up.
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