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| - Had a $26 car wash today. My truck was the last one at the time to get done before another group of cars came in. Considering it was "slow" you'd think with 4 teenagers working the inside would do an exceptional job. Since there were no other cars that was being cleaned, I had the liberty watching these four monkeys giggled, small talk during the time they were to FOCUS on their job. The four left and a young guy called me, Matthew, that my truck is ready. So quick to grab the tip! As I step up, I fixed the car mat and lifted it and saw that it wasn't vacuumed, I then call Matthews attention and he got to it right away.... vacuum done. I get in AGAIN, and see the cup holder area, dashboard were also not cleaned at all... WTF? I called another guy, and he called another guy and Matthew came back. I then asked for the supervisor. One guy said, "ms. Please follow me, he's this way" I said "excuse me? He needs to get up here and see this job...
Donnie tried to defend his guys which is ok in some situation.... what's interesting is he said, when it's slow, this kind of thing happens... I said "say again?.... if slow???" You'd think if they're slow then they would do a better job than when it's busy. No apologies for the slack work from Donnie. Again, I think he would... everyone needs training here. NEVER WILL I COME BACK. No wonder, it's. TERRIBLE customer service. Ugh.
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