First impressions are usually dead on! we should have walked right back out the door! We had an appointment for a new client meet and check. We were not even acknowledged upon walking into the building or even at the counter by the three ladies at the desk until my husband asked where do we check in. Within 5 minutes we were put in a hot box, I mean a room by one of those friendly attentive ladies as she informed us they were there for shots with a question mark? She disappeared with our dogs records for 15 minutes, and said the doc would be right in. We waited with our two dogs for over 30 minutes before the doctor came in. She too wanted to know what vaccinations they were there to get. After explaining again it was a new client visit we told her we just want to make sure puppies are healthy.
She scooped up the pups and said I have to take them to the back to do an exam and I'll be right back. We sat for another 40 minutes in the hot room with no response from anyone. I finally walked out of the room to the front front desk and said excuse me, please get my dogs. An exams that takes 40 minutes, what are they doing. Within minutes two assistants bring the pups in the room and they smell of cigarettes. Blood is boiling now. The front desk lady says the doctor is looking for food she will be right in. 10more minutes go by and she comes in with science diet and how wonderful it is. We don't want the food, just answer our questions... I could go on about the two hour waste of time visit, To make a long story short... Lack of communication skills, and not a very informative doctor! We are going to Island Pet Hospital I don't care if they are more expensive!!