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  • This has nothing to do with the food, which is just ok, but with the "hospitality." I belong to a water group that goes out every month. We have been to Village Inn before and had reservations. We are usually about 20 people. This month we decided to go to Village Inn again in August. I spoke to a hostess on the phone less than a week ago. She assured me that I could make reservations for the group and that they would seat us together, but the table would be in an "L" shape. I said we had to problem with that. I told her that I would need to call back after the group made the final decision. I called yesterday to make the reservations. It was a different person on the phone. I told her that I was calling to make reservations. She asked for the date. I gave it to her. Then she asked for how many. I told her 20. She asked for the time. I told her. At this point, she said that they don't take reservations. So why did she ask me all of these questions??? I told her that I had spoken to someone just a few days prior that told me reservations were accepted and how the table would be configured. She said, "well, the person was wrong." We went round and round. I asked to speak to a manager. She informed me that she was the assistant manager. I asked her if she would really lose 20 people and she repeated that they do not take reservations. It isn't as though it would be at a super busy time of day. It is 11 AM. We are talking a minimum of $200 in sales. Oh well. Their loss. I know that I will never step foot in there again. I also know that several of the people in the group are not happy. I was asked today how come they made reservations for us before. I have no answer except that the assistant manager didn't want the people and the money.
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