IF IT'S OPTIONAL for you to use another company, do so. All the one-star reviews here are saying the same thing and I can affirm the same poor experience. This company is just TOO BUSY for their own good.
Nutshell: Frigidaire refrigerator (also avoid!) under warranty. 2nd time we've had service to it in 7 months of owning brand new. Warranty told us we had to talk to Appliance Express for appointment and that they would call us. FORGET THAT! They won't call. They're swamped. It took us 11 calls over 3 days to just get the promise of a call-back for a service appointment. 9 times line busy. Once put immediately on hold and forgotten. Once got through with return call promise. Then finally reached scheduler who simply took info and assured the tech will call first thing in the morning for appointment.