| rev:text
| - I'm living in the area temporarily and needless to say, the area doesn't have a huge selection of restaurants to choose from. For the past couple of days I have gone to this restaurant to eat.
So earlier this week I ate in with my mother. The food and the service was good, so when our waitress came back to ask for the condiment caddy I didn't get irritated because she had been nice. I did feel some kind of way when she'd told us she was trying to clean our table before her shift was over because she wouldn't be able to leave. I was still cool, because I understood,besides I was finished with my meal and just drinking my beverage.
The next time I ordered my meal, it was take out. The food was spot on but the wait time was excessive.
The next time I called in my order and waited 20 mins prior to picking it up. Once again the food was prepared to my liking.
Okay last night, I go in with my mother and we order to go. There were no menus to look through so we had to ask for them. They were brought them out fairly quickly but it took a while for someone to come back to actually take our order. They seemed to be more preoccupied with the patrons arriving and departing. Finally the manager sends a young man that's in training to take our order. Let me point this out. I'm a Yelper, to be honest we all are a tiny bit anal when it comes to customer service because we care. So back to the review. I placed my order and my mothers. I actually ordered the same exact thing I'd ordered the other days. The Crispy Cobb Salad with 3 ranch dressings. Haha don't judge me.
So when I get home. The dressings were all there, but when I opened my salad I was irritated. It was plain old messed up. It had grilled chicken not crispy and I didn't see any bacon pieces. To top it off, the grilled chicken costs more.
I knew the kid was new, and I took responsibility for not having him repeat my order, but when I called in and spoke to the manager that's when I was angry.
So I tell her my issue, and she says she remembered me and was surprised my order was incorrect because she was standing there with the new hire for most of the time. No, no! She left to seat the growing number of patrons coming through the door while he took my order. So I mention that, she rebuttals by saying I even asked a waiter and the cook! ??? Why are you asking them what I ordered! So I say he didn't repeat the order back because he had an issue with the receipt and went to get her...the manager. She didn't repeat the order back either. She gave us the receipt and we signed. Not once was the dang order repeated.
So she asks what can I do for you mam? How does a 10% discount sound, what about 20% or a side of chicken strips? I say just give me a side of chicken strips because I walked over and I'm not walking back.
So long review I know, but I am irked that the manager implied that I ordered something other than what I had. No! I'm so strict with ordering I need a therapist. Just the fact that she placed the blame on me had me heated. I have nothing to gain by making an order only to call and say it was incorrect.
I give this IHOP 2 stars. The food is fine and the customer service and wait time is fine so that averages to 2 stars in my book. Just an FYI, please don't tell a customer they ordered something else in an attempt to deflect your mistakes, take it as a reason to improve.
I will visit this location again because they owe me chicken strips haha
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