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  • I've shopped here off-and-on for over a year. I've given it many chances to improve, but after my last visit & after visiting an amazing Giant Eagle in the suburbs (Camp Horne Road - seriously, the difference is like heaven & hell), it's time to add my bad review to the list. I won't talk about the food options (terrible). I won't even talk about the pan handlers (there all the time). The one thing that would be easy & would improve it to 3-4 stars: customer service. In addition to being understaffed, the cashiers are apathetic & some times angry robots. I've never had a cashier ask me how I'm doing. I've never even had a cashier tell me what the TOTAL is! I went there last night, and I literally stood there staring at him, because I didn't understand that he pressed total. What he finally says: "YOU CAN SWIPE." In most instances, you have to bag your own groceries even though clearly the cashier is supposed to. Yesterday, after my long, awkward wait, he did bag my groceries. I put them in the car, drove a mile, & walked from my car to apartment (a very close distance) and a bag broke on the sidewalk. He put a 2-liter of pop & a gallon of milk in one single bag--nope, no double bagging at this GE. I'm not even asking for joyful cashiers. I'm asking for cashiers who say HELLO, your total is, & thank you/have a nice day. Most of the time, I'm the one to say have a nice day, & I don't even get a shrug or eye contact. I feel like turnover rate here is high too, because I rarely see the same people twice. They clearly aren't firing people for their lack of friendliness or speediness; so they must all be quitting.
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