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  • I signed up on the 6th of oct and was also signed up for the 60 day challenge. The trained told me then if I signed up with him he would train me for an hour each session and that he would credit my lt bucks toward my first personal training bill. He talked up this big game and said he could work around my work schedule. The first few sessions were alright and I was content. It wasn't until my 4th session that I realized I wasn't getting my full hour. When I asked him about it he said I was only paying for 30 minute sessions, completely disregarding his "promise" when we met. Go figure. In order to work around his schedule I had to go to the gym at 830 pm, after working, leaving me no time to get anything done. I told him I needed to do earlier sessions and he said he was going to sign me up with someone new who could meet me earlier and that he would call or text me with info. Nothing happened for 2 days so I called him again and he said that he was still going to train me and I'd just have to work with his hours. For he last 9 days I haven't received any messages or calls back from him so I called the gym after the 5th day to try and cancel my personal training contract and the trainer I talked to told me I had to talk to my specific trainer because he couldn't access my file. I called back the next day after I realized I had already been billed for the next month $328! He told me I would be billed monthly from the day I signed up which was the 6th. So not only did I only get 4 of 8 sessions for my first month but now I was already charged for the next month before I could cancel. The female trainer I talked to apparently could "access" my file and told me she would cancel my contract and email her manager and that her manager would contact me and refund my $328 and actually use my lt bucks toward my first month like my trainer said he was going to do in the first place. 3 days later, today, I get a call from another personal trainer seeming like he wanted to help and offered to refund me my lt bucks but could not refund my $328 because I didn't do a written statement to cancel. Not only was I not aware that I needed to do this but I was told something completely different when I signed up. I tried to call and cancel in time and couldn't even talk to my personal trainer. When I talked to another one he couldn't help. And the next one... apparently I was too late. Now I'm awaiting a call from the General manager which seems doubtful by now. I enjoy going to this gym but I feel really ripped off over the "personal training aspect. The kicker is that the personal trainer I was training with got fired on Saturday and I didn't even know this. I guess they didn't plan on notifying my girlfriend or her mother who also trained with him. They were just supposed to keep calling and texting and getting nothing back. I really hope someone calls me to fix this or I'll have to just cancel the gym all together and dispute the charges with my bank.
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