Would love to give this five stars - food really is awesome and very authentic tasting. Couldn't be happier with it except the Laksha Paratha which is thicker than a quarter pounder with extra cheese. But the veggie options and the daal makhani are excellent as is the tandoor roti.
Unfortunately the service is appalling. Downright rude, unfriendly and unhelpful. Well not totally. One of the three waiters was really nice, one was ok (but if there is a coat on the floor which you are stepping over there is no harm in telling the customer so she can put it back on the chair) and one waiter was downright hostile. Weird guy didn't even look Indian. Wasn't sure why he was there and the way he behaved, I am guessing he wasn't sure why he was there either.
Owners / mangers of the restaurant should have ironed out their service issues (they all seemed to be present at the restaurant) but they seemed too aloof to be able or willing to do so.
Conclusion: get home delivery and you will be in for a treat. Turn up and well...at the least the food will be hotter.
Oh it is somewhat expensive for what you get but personally I would pay the extra 25% for the food (to be eaten at home)!