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  • If you have hardwood flooring in your home, don't hire this moving company. I chose James Moving because they have a great reputation in the area. I had nothing but a very poor experience. One of the movers on my team of three was not careful at all with any of things....holding boxes up at waist level and just dropping them onto a dolly. Once we arrived at my new home, one of the members of the team had to take a few interior doors off to get furniture through. He got dirty, black, greasy hand prints ALL OVER the interior doors (which are currently unfinished wood waiting to be stained. The greasy hand prints did not easily come off). He also got hand prints on basically each piece of wooden furniture he touched, so I was forced to follow him around cleaning up after him and scrubbing my furniture. To add insult to injury....this SAME guy scratched a huge scratch on the hardwood flooring in my spare bedroom when moving in the bed frame. Then he tried to pretend like he didn't do it (good thing my fiance was watching him). I was willing to forgive this mishap, and calmly accepted his apology. Then.....when moving a wooden wine cabinet into our dining room, they made a 12 to 15 inch scratch in my DARK hardwood flooring right between the dining room and the living room where it is in plain sight. Once again, they totally ignored the problem until I pointed it out and asked for an explanation. The explanation they provided to me, you may ask? "Well this is a heavy piece of furniture, what did you expect?" So I paid $700 to have my interior doors covered in greasy hand prints and to have two different hard wood floors scratched in two different rooms. I called the owner of the company, Joe, and he said he would have their "flooring guy" come to fix the scratches in the floors. It took a full week for this guy to call me back and schedule a time to come to come to the house to fix their damages. And it's not going to be until the END OF THE MONTH that he can come out to fix the floors. Absolutely unacceptable from a "professional" moving company. I would never use this company again nor would I recommend them to anyone. I'll pay more money to use someone else, who actually hire movers who act professionally and are careful with your belongings.
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