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  • Our family went here for the first time due to some gift certificates we received. My son ordered the BBQ Bacon burger and onion rings and loved it! My husband ordered the Mushroom Swiss Burger with fries. Fries were a soggy and not seasoned well. Burger comes plain with no mayo or lettuce or anything. Although the burger itself was juicy, lack of condiments made it really dry. I ordered the Bacon Cheeseburger. The burger was juicy but had the same problem with it being dry due to lack of mayo or anything. It did come with lettuce, onion, and pickle. The fries were a big disappointment. I scored this place so low due to the fact we ordered ranch dressing on the side and we were not told they charged 50 cents per small container of it. When we got our bill and noticed the charge of $1.50 we questioned it and that's when we were told about the 50 cent charge. Really? come on! Who charges for a side of ranch? The waitress didn't seem to care about the complaint just that they charge due to the fact it was made from scratch and the prices they charge for burgers doesn't offset condiment charges blah, blah, blah. By the time you add fries, which are charged separately, and the burger, I could get the same meal price anywhere without the added ranch charge! Anyways, the manager took two of the side of ranches off begrudgingly I might add. All I got to say is if you are going to charge for a condiment that normally comes free at other places, you should tell the customer. It definitely wasn't worth 50 cents for the size! I feel like restaurants like this that nickel and dime you and charge separately for everything are not giving you a meal that has value. I still have $10.00 left on a certificate that unfortunately will go to waste as we won't be back due to this undisclosed nickel and dime charge and attitude we received when we asked about it. This establishment needs to train personnel better on telling people about the ranch charges!
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