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  • I love Lucille's and frequented their multiple locations back in California. My first visit to their Arizona location occurred last night and it was awful. The primary issue was related to our incompetent server, Lamont. After being seated by the host, our server did not great us until 5 minutes had passed. Finally Lamont greeted us and apologized for being late to stop by and we would soon learn that this was about the theme of the entire night. We placed a drink order, which included a draft beer and a cocktail. Unfortunately 10 minutes passed before Lamont returned with our drinks. Keep in mind that the store appeared to have steady business but was not overly busy especially given that it was a Monday night. When Lamont dropped our drinks we ordered right away fearing that not doing so would result in another disappearing act by our server. We ordered a Backyard Feast for 2 which comes with a salad or appetizer selection, chicken, meats, 2 sides, and desert. We ordered salads to start and were asked if we wanted their biscuits as well. Of course the biscuits are great here. We waited a full 15 minutes before Lamont showed up with our salads and no biscuits. Again he apologizes with a smirk which we learn is his way of dismissing the situation. At this point we were concerned that the main course would arrive without having the chance to finish the salads. As predicted, we were maybe 3 bites in when our food arrived from the food runner. Now we're feeling annoyed, rushed and regretting our decision to stop in. Lamont after some additional time decides to stop by to check on us and apologizes again which is just infuriating us further. We also had to ask him for the biscuits which he acknowledged with an annoyed lisp. In the end we ended wasting 2 hours of our life on the worst serving experience we've had in a long time. Very sad because we like Lucille's and drove 45 minutes to this location.
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