I had never visited an In & Out Burger restaurant and wanted to know what all the hype was about. So last night, my husband and I decided to try it. My impression was it is a very clean restaurant with a whole lot of employees who seem to be incapable of performing their job easily or well. There were so many people behind that counter, most of them just walking around or partnering with another employee. It was almost overwhelming to see so many workers crammed into that kitchen.
The burger itself was okay, nothing special IMO. I thought the bun was nice. I asked for the burger itself to be cooked well, no pink. Well, it wasn't. It arrived medium well. The special requests I made were followed except for the cooking temperature. No fast food burger should be served pink unless requested. Blech.
The fries that I have heard folks rave about were just awful for me. Mine were served room temperature, barely warm. Greasy, flavorless, and soggy. Yuk and double yuk.
My granddaughter ordered a strawberry shake. Something happened to the shake machine and they had a terrible time making that little cup of ice cream and milk for her. When it was finally served, there was way too much strawberry sauce in the drink. It was horrid.
I won't go back again because the food was not impressive and neither was the service, despite the many many people working. The prices were very fair.