Came here to buy some things for my art class. I specifically got some bristol paper, gouache paint, and a tiny plastic easel. At night I realized I didn't have the Bristol paper, so I took my receipt back to Michael's the next day and explained my situation. Although they didn't find the exact one I left behind at the store, the manager took great care of me and let me get a replacement. The staff was very friendly and I appreciate the amazing customer service.