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  • The product here is fine, the customer service for the most part, however, left much to be desired. I ordered 24 carnations and some greens a week before my event date. A 3pm delivery was requested, but come 3, nothing had arrived. The delivery man called at 3:15pm, asking where the flowers were to be dropped off. He didn't arrive until 3:45, 15 minutes before our event was set to begin. The greens were not delivered, and when asked where they were the delivery man became very accusatory and defensive, claiming we did not place such an order. He eventually went back to the shop to bring the greens back, but by the time he arrived (45 minutes later), it was too late to incorporate the greens into our table settings. I called the business the following day to clear things up, and was rudely greeted by the same delivery man. He became very hostile when he heard why I was calling, despite my attempts to explain myself. I eventually was able to talk to the florist who took responsibility for the mixup and apologized. However, she made no effort to compensate the inconvenience, even when I explained the offensive and unprofessional demeanor the delivery man had exhibited towards myself and members of my organization. I understand it's a small business and that mix-ups happen, but such should be handled graciously and with more sympathy.
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