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  • I was at the Crismon Rd in East Mesa, store # 4171 for a oil change. I just dropped in and they were able to do it. They also pointed out to me that my front brakes were pretty bad. Doug explained everything to me and even showed me exactly what I needed and why and as a woman with little car knowledge, I felt confident to have him complete the job. He knew how to talk respectfully to a woman. The quote and time estimate were spot on. The facility was spotless, even the ladies room. The store manager, Jeff, was absolutely great and took the time to listen to me. He alerted me to specifics after new brakes are installed so no surprises. It is so great to have a business I can trust and who doesn't try to sell me something I don't need. No monkey business. I will make Big O Tires my go to place. Thanks so much.It feels great to be safe on the road.
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