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| - For a while I was debating whether I should be giving this place 2 stars or 3. I originally had the intention of giving it a 3.5. All the stars for this place go to our server, Anthony who was very friendly, attentive, and helpful.
I came here for a late dinner with my sister and brother in law. We've been to other Mario Batali and Joe Bastianich restaurants and were very impressed so we had some pretty high expectations in B&B Burger & Beer. Unfortunately, my expectations were shot down.
First off, the decor is pretty casual. It's supposed to be a burger joint so it's simple. I personally think the location is a little too hidden. It's in the sports book area in The Venetian (as Mike C. has pointed out) a little past Noodle Asia. There was no line, and the two girls up front who were hostesses were friendly and helped get us seated right away.
I ordered the morning burger (minus the egg) along with a side of fries, my sister had a spicy burger of some sort, my brother in law ordered the pastrami, and we shared a side order of buffalo wings. Almost everything came highly recommended by Anthony, so our hungry stomachs waited excitedly for the food.
Coming from SoCal, I'm not sure if maybe I've just been spoiled senseless by the amount of gourmet burgers in the area (The Counter, Slaters 50/50, and Umami to name a few) but all three of us were very disappointed.
The buffalo wings tasted hard and almost frozen. The sesame on my burger bun tasted too hard for the bread and to sum it up, the best word to describe it would probably be "forgettable." The pastrami was at best average, and my sister's burger was so overly spicy, she was barely able to eat it.
The reason why I ended up giving this place 2 stars is because even though Anthony was attentive enough to note to the cook in the back that many customers during the day had complained it was overly spicy, management still did not do anything to make it better. He suggested we just write on the comment card at the end of the meal that we thought the burger was too spicy. There was no offer to make up for it and no attempt to please the customer.
I think B&B has some great potential, but considering it has just opened a little over a week ago, it's absolutely vital to be listening to its customers to make the experience more memorable and better, considering all the other competition for food choices on the Strip.
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