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  • I just barely enrolled myself and my wife, so I don't have any feedback yet on the whole LA Fitness experience, but I was treated better during the enrollment process here than I have been treated at any other gym...ever. John was the rep who helped me and I went into the gym the other day expecting the worst and dreading my initial visit. I expected a long drawn-out tour followed by a sit-down and then a hard-sell to close me. I told John up-front that I would not be enrolling for anything today and that I was simply there to check the place out. He was very understanding (which I didn't expect) and he also allowed me to check out the parts of the gym that I actually cared about. He answered all of my questions without rushing me or getting annoyed and then when we were done he asked if I wanted to sit with him and talk figures. Just the fact that he gave me the choice meant a lot to me. He listened. I sat down with him and he was very clear and concise with pricing and features and he took time to explain all of my options. I never once felt pressured or hassled or anything like that. I came to LA Fitness with a wall built up about twenty feet high. I was fully expecting to have to walk out at some point because a sales person wasn't hearing me, but John was great. I didn't end up enrolling that night because I wanted to check out a couple other places first. John didn't lecture me or go "check with his manager" about better pricing. He just followed up the next day with one quick phone call and then the day after that I came back to the gym with my wife and we enrolled through him. Will this gym ultimately be a five star experience? That remains to be seen, but what I CAN say is that going through the tour and the pricing with John was a pleasant and painless experience. Other gyms should take notes because I've gone other places before already fully-committed on enrolling and was treated so poorly that they actually un-enrolled me in a matter of a few minutes. Thanks again LA Fitness and keep up the good work.
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