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  • I have been taking my dogs to PVSEC for years. In 2009, we spent close to 12 grand on our lab, Bishop, who had to have spinal surgery. My dogs are like my children so money is rarely an issue. 'Ive always received excellent care here, except for this last visit. I took my Australian Shepherd, Riggs there last Saturday, as he was panting as if he were in pain and had a cough. The doctor, Joey Kallum, seemed agitated to have to be working. Her answers to me were short and condescending, at one point telling me that what I had to explained to her wasn't "anything pathological." She diagnosed him with an infection and suggested x-rays, which I could not stay for because I had work that day. I also knew that his cough could be cured with a round of antibiotics, which it was, and that she was inflating the bill with an x-ray suggestion. I told her that he seemed like he was in pain with all the panting and asked her to examine his legs and feet because he was always licking them. At first, she refused for some unknown reason. I insisted several times so she finally obliged and found a painful spot on his foot. I asked her cut his toenails because that is where he shrieked in pain. She dismissed me completely and said that this was an emergency room and that cutting toenails isn't an emergency, that she would charge me $50 if she cut them. I left very disgruntled with her horrible attitude. I gave Riggs his antibiotics and the panting continued. Finally , I took him to my vet who immediately cut his toenails because they were growing into his paw pad. That was the problem. I hate to break it to this all-knowing, omniscient doctor, but if a dog's toenails are growing into his paw pad, then this does qualify as an emergency. I spent a fortune at PVSEC just to have to turn around and take him to my vet to get done what should have been accomplished there as part of the $150 emergency room fee. I would recommend that you see any other vet than the sorry excuse for a doctor that Riggs saw that day.
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