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| - The lobby and the hotel is beautifully done. However, the Palazzo is a new property and the rooms are already starting to show signs of wear and tear. At first glance, our suite was beautiful. Then I started noticing little things that bothered me.
In my opinion, their housekeeping service was pretty sloppy. When we arrived in our room, there was still trash in the trash bins from the previous guest. OK - so I could overlook that. But when I went to the bathroom, my heart sank. I saw mildew in the shower. And not just a little. When it comes to hotels, my biggest pet peeve is a bathroom that has mildew in the shower or bathtub. Seriously, what's the deal here? Each room is supposedly cleaned every day - when you clean a bathroom every day, there really should not be any mildew problem. This is the second 5 star hotel in Las Vegas (the first one was the Bellagio) that had this problem. We've stayed at lesser starred hotels such as the Hilton, where we stayed in a timeshare double suite that did NOT have daily maid service. We did not have a mildew issue there.
On a positive note, housekeeping was very accommodating when I asked for extra towels or extra toiletries. Unfortunately, their issue is trying to save some money on Tilex. I'm not one to complain about my room while I'm staying at a hotel. I'm scared that the person I have complained about will spit on my toothbrush or use it as a toilet brush. I'd rather yelp the hotel once I've left and then share my experience with others.
Hubby told me I was being too critical and that the hotel is starting to get run down because they are constantly packed and have a high turn over of guests. He played the devil's advocate until he saw some nasty splatters on the wall next to the sink. Looks like someone had partied too hard and missed the sink. It even grossed him out.
Another gripe I have was service related. Many workers seemed to be cordial and even cold - not warm and friendly. There wasn't any meaning behind their questions on how things were going or how we enjoyed our stay. There wasn't any inquiry on why I told someone that our stay at the hotel was "just OK". So I think they ask the questions and really could care less how we felt about our stay. Which suits me fine because there are a lot of other hotels in Vegas who would welcome us and care about our stay in their hotel.
The rooms are equipped with a printer so that you can work and even print out your boarding tickets. Unfortunately, our printer was broken, so I had to waste a good hour of gambling time waiting for the on call IT attendant to come upstairs and fix the printer.
When I asked the valet/bus attendant on the phone about holding our luggage for a few minutes while we checked out and basically asking if it were the same person who would be obtaining our luggage and then bringing it out - he sounded peeved that I would even ask the question - assuming that I'd know that it would be two different people - so that I'd obviously have to tip both of them.
I would have left less than 3 stars, but the hotel does have some strong points. The lobby and the water and floral displays are beautiful. It's location is centrally located and attached to the Venetian, it's older sister. The hotel's spa - Canyon Ranch is amazing. Also, there are excellent restaurants in the Palazzo and the Venetian. If you didn't want to leave the hotel, you'd have everything at your fingertips. There's even a Walgreens just outside the hotel.
The casino is small, so we ended up playing at the Venetian, Bellagio or the Wynn. There is a small non-smoking section, but I didn't see anyone policing the person who was gambling and puffing away in the area.
I'm not sure I'll ever give the Palazzo a second chance - because I really, really wanted to love it there. Unfortunately, our first date was a flop - so I'm really not sure about a second date.
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