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| - 3.5 stars is my official rating. I really, really, really want to like this place more, but I just can't get over how this place has some of the longest wait times when it's just so unnecessary.
The good: the food is always tasty and there are a great variety of options, including healthy options. Brunch is a great meal option here. Food is always flavorful.
The needs work: The counter service does not work here. It just doesn't. They need to staff up appropriately and change it to a sit down or have a coffee/pastry walk up and then a restaurant sit down. Or if it's going to be a walk-up counter, there needs to be a much better system in place. The staff get easily overwhelmed and the line is usually out the door. There's no customer service here and the restaurant is just losing so many opportunities to retain local customers and keep people coming back. I've had incorrect orders here and have been made to feel as though it was my fault the kitchen sent out the wrong food. The general feeling here is chaos, overwhelmed staff, long lines, and that's the last thing I want when I'm going out for a casual meal with friends.
I'm not a restauranteur, but it seems like there are some fairly straightforward changes that could be made that would make this a fantastic option in the Arcadia area. I live just blocks from here and would like this to be a go-to, but until customer service, wait times, and the general chaos is settled I'm going to keep driving by.
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