Loved my experience at Illy's. I sat here for a few hours to do some work after shopping on a weekday afternoon. There's plenty of seating, so it never got too busy contrary to the rest of the mall.
I originally ordered a medium salted caramel latte, but was informed that the happy hour combo could only come with a small and a choice of cannoli (I got chocolate chip). I think the worker forgot to mention that the flavour shot wouldn't be included either (or the salted caramel was very weak). Nevertheless, both my items were delicious, and I can't wait to come back to try more of their items.