So we went here on a Sunday night. We didn't have to wait very long in the line. There were three actors walking around the line, trying to scare/entertain everyone. They were not scary. They walked around and harassed us. It was very strange. It almost felt like they were trying to start fights with us. It was very unprofessional and left us in a bad mood before entering the house. I understand what the purpose of their job is and what they are paid to do. however, there were a few circumstances were they crossed the line and it became personal and nothing short of harassment. The interior design of this place was GREAT! The scenes were beautifully done. However, they didn't seem to utilize the sets like they should have. I jumped one time and that was because of a loud scream by an actor. Other than that, it wasn't very scary. Every incident where the actor was trying to scare us, fell short. That was because it was very easy to guess where they were hiding and when they were going to scream. One of the actors was so close to me, that he spit right into my eye. That was a little much for me because of all the sickness going around. When we went to the second part of the house (zombie land) there was a guy that was yelling and harassing all of us with a megaphone. It wasn't scary, just irritating. I ignored him. But some other people did not. It was awkward. I didn't understand the purpose of it.
Another problem with this place is that they sent us in huge groups. The scares only went to the first two people. It made me feel like it was understaffed. They need to get better at timing because the group behind us caught up very fast and there were about 12 of us walking together. We let the go ahead and walked slow, so we would be able to experience some of the scares.
I'll never go back and will tell my friends to go to another house like fear farm. I had a better time at house of screams and that was NOT scary at all. The atmosphere of the 13th floor was not scary either. It was just awkward.
Unfortunately, our night was ruined by the strange attitude of the employees. If they weren't so rude, I would have probably given this place three stars.