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  • Justin highlighted (I have been having this done for years) and cut my hair. A few days later it started breaking off throughout the day, which it has been doing since(never happened before). It looks dry and brittle and is coming out in clumps when I comb it after showering. Obviously, I am not happy. However, being a reasonable person, I was going to give him a chance to make it right and hopefully get my hair looking decent again. I first called the salon looking for help/answers on Tues at 1:00. After explaining the situation, I was told Justin was with a client and would call me as soon as he was done. 7pm rolled around, still no call. I called back, and they said Justin was given my message and was with another client; he would be done at 8, was that too late to call? Absolutely fine I said. No call. No call the next day. On Thursday I called again. Finally Justin called me back and he told me a repair treatment could be done but he had no openings today and that he "wanted to see it for himself." I said, "fine how about tomorrow?" We scheduled a 6:45 today(Friday July 3rd). I received a call today, the day of my appointment, and was asked to come in earlier (4:30) because Justin had a cancellation and wanted to leave for the July 4th holiday. I was happy to help out. Then I got another call, more cancellations and could I come in sooner so Justin could leave, which I was happy to do as he wanted to "get out for the holiday." I understood that and went in at 3pm changing my own schedule, but hoping for some assistance with my hair. When I got to the salon, unfortunately I was met with an unapologetic Justin, who not only denied any wrongdoing on his part, but told me we could do the treatment but that it was $30. I politely declined, walked out and will not be returning. I will be seeking assistance elsewhere where I would be treated with respect and as a valued customer. After all that I am left with damaged hair and a bad taste in my mouth about Cutting Image. I am hoping I can save others from going though a similar experience.
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