John was the Magician I needed to resolve two issues - getting my Outlook calendar onto my Android phone, and...resolving a Cox IMAP issue where I continually an chronically receive error messages related to "synching". It took John approximately 70 minutes to tinker with my laptop, my phone, his Pro, and finally ! the solutions were in place. at no charge.
I DO NOT recommend on line support via chat - those reps are not US based, do not speak English as a primary language - but if you can get to a Microsoft store, do it. Relief floods through me, I can get back to work!