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| - Went here for the first time today. Was only going to get a regular wash since no reviews on here regarding how well they wax. Anyhow, I found a coupon online and showed it to them on my cell phone. They accepted that. It was for a handwax and wash. I also filled up gas and two guys continuously tried to upsell various services including armor all, winshield chip repair, and a was and wax that was over one hundred dollars. When I politely refused, they said they would put it onto a card and I could use it in the future since the special was miraculously going to end today. I refused again and they finally backed off. The guy forgot my gas tank had already filled like 10 mins prior and finally had my car pushed to vaccuum.
After vaccuuming (couldn't tell if they got the back since my car was covered by another larger car in my field of view), some guy got into my car and peeled it out into the washer. Ok, I usually HATE when people touch my car who don't deserve to, but this time I let it pass hoping for the better. Anyway, you can watch it while it goes thru the wash, then gets pulled around to the dry area. From there, they shifted it back to the detail area. I paid $30 and they used a watered-down liquid spray-on wax and a second guy buffed it. It was done in about 10 mins. When they brought around the car, there was a new scratch that wasn't there before. My car has a handful of scratches but I know the ones that were never there beforehand. The detail manager (Austin) was actually very polite and willing to buff the scratch out, but decided to also involve his general manager (Miranda). Miranda who didn't seem like he knew much about anything (washing cars, compounds, waxes, customer service, etc) kept commenting how the scratch was "probably there" beforehand and how it looked similar to another nearby scratch. I asked him if he somehow knew my car better than me and he didn't say much for the rest of the encounter. Austin was very willing to work with me and brought the car back to the detail bay, and used various buffers and compounds and after another 20-30 mins got the scratch to be less than 90% visible compared to before. He offerred I bring the car back and he would do a sanding procedure on it next week. Overall, the customer service is person-dependent. Austin was your typical very good customer service, and Miranda (the "general manager") was your typical, and these days, seemingly ubiquitous, terrible customer service guy who served little to no purpose and just stood around the whole time. I'm still not sure who was at a higher level there, but it seems like the lower-level manager (Austin) should actually replace Miranda to handle customer complaints. Contemplating whether I'd go back....maybe with my other car which has more dents and is not as fancy.
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