| rev:text
| - I am a 4-5 year Turf lunch fan- as in eating there 2-4X per week with friends for business lunches. I won't be eating there any longer or very minimally. I'll be eating at other establishments downtown. Here's why:
First, the wait staff is top notch, so this is no reflection of the amazing and friendly service that they offer.
The Turf has just made menu changes- and not for the better; some observations: first, restaurants that make drastic changes often times alienate their current clientele- that's my prediction for The Turf because a lot of the menu was scrapped I'm sure for someone's "vision" of what they should be serving. No one asked me my opinion about menu offerings, etc as a regular customer and I'm assuming that actual customers were never surveyed about the menu. If I was the owner, I'd ask my long time staff (w/out management present so that you can get the real story) as to the customer feedback. That is if it's worth keeping a lunch or dinner service going.
I'm not sure why certain menu offerings were eliminated. From my observation, this place doesn't get a big dining crowd for lunch or dinner, so making menu changes isn't the issue necessarily or the quick fix as far as why people aren't eating at The Turf- it's likely just a lack of top of mind awareness as a viable lunch or dinner option (a lack of promotions, marketing or advertising). Therefore, changing the menu dramatically doesn't make really make sense. Having been in the restaurant business, it's better to make small changes gradually, based on actual consumer feedback.. Things I miss: club sandwich (the traditional style), steak fries (they were awesome), rolls w/salads (no longer), excellent wraps, etc... I'm sure there are more changes that other customers are unhappy with.
Also, The Turf has off-track betting, and I"m sorry, attracts a somewhat sketchy crowd that lingers in front or near your table at times, watching monitors overhead, to follow their horse bet. They even have a booth upfront manned by a woman who's never friendly to diners. It's a very unsavory element of this pub. I think that's probably the biggest reason you don't get a bigger lunch or dinner crowd (not very classy, although I've grown to ignore that part of the atmosphere). With that element there, that probably won't change.
Also, kitchen service is really slow over the last month. For years, this was a great place to come for a quick lunch- order, get your food in 10 minutes, etc... Today's lunch in total took 1.5 hours. Operational issues and I'm assuming a new cook.
Consistency lately with the food hasn't been great. My friend always orders a salad, and sometimes it's a lot of salad, and sometimes it's less salad. And, again, no complimentary roll that always came with the salad.
Secondly, As a place to drink, it's still a great pub. PS: One major positive change is that they no longer are playing Irish music. Seriously, other than St. Patty's, most Irish in Ireland don't listen to that music!
Good luck guys! Thanks for the memories!
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