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  • I would've given 5 stars if the customer service was better. Guy who checked me in wasn't personable and didn't even say hello. When I asked if I could see an executive suite for future party planning, he got me the book to look at. I would have preferred to physically see it. I called down later and a nice ladyRita was helpful in telling me the types a d how if I came down later she would show me two. I went down about4 hours later and asked for her and this other clerk gave me the third degree asking if I'm staying there as if I needed to in order to see a room. So she goes to the back to tell Rita and comes back to say they were gone and I could check back tomorrow or she could show me the book. I thought that was odd and decided to look it up on you tube. The room I had in the north tower was huge for just me and the bathroom was nice but I think I'll be taking my business elsewhere for my party. a place of this reputation should give impeccable service.
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