The therapists and doctors are really great. They genuinely care about their patients.
Unfortunately they get overshadowed by the incompetent and rude front office staff/schedulers.
I have gone to two of their offices and both places have equally rude staff.
I think since they are the only place that takes our insurance, they think they have a captive audience. This behavior is a reflection of management and it seems to me, they are just a money machine. Just hustle them in, collect the co pays and hustle them out.
They are the first and last people you talk to when visiting the office.
Its truly a shame that people run a people business and don't put service in the forefront