I really liked the staff and they tried their best but they just couldn't get the job done.
It was 2 days before I was scheduled to move back to California and my tire light came on -__-
Seriously?! Knowing we had to make the trip in our car and the light comes on is the last thing we needed on top of having to move! I originally took it to the Eastern location and they said everything was fine and the light would go away within a few hours. I was hesitant but figured if it didn't come off I would go back to the one closest to our house the following day. Sure enough the next day the light was still on and we were getting frustrated!
I came to this location the following day and the staff are always friendly and tries to help every customer in any way they can, I let them know what was happening and they did lots of tire pressure checks and they said I had a bad tire sensor that was triggering the light to come on and all my tires were in great shape, he said I could have it replaced and everything would be okay so I dropped $70.00 and waited a good amount of time before my car was done and thought this would all be over!
The friendly employee did let me know that if the light still did not come off I could come back the next day (which was moving day) and get a refund. Sure enough I found myself back in Discount tires the morning of moving day, he still tried everything he could do and nothing worked, I did receive a full refund but all the time I wasted during the last two days couldn't replace it.
Why am I giving them two stars?! Customer service was great but they couldn't fix the problem, I finally had the chance to bring my car to Big O since moving back and they immediately fixed the problem!
I definitely have no hard feelings towards Discount Tires at all!