That was very unfortunate that Keith had such a negative experience. My husband got some gift certificates for Christmas and we went for our first visit, for lunch, a couple of weeks ago. We found our waitress very friendly and I was impressed by the large selection the menu offered. The food was excellent and as we are both trying to do the healthier eating thing, I was glad to see some good options other than the usual battered/deep fried everything.
All in all it was a very good experience and as we still have some money left on the certificates, we will definitely be going back.
I really think that Keith should give them another chance. Maybe your wait staff that day were having a bad day or they were just a**holes but I do understand how one bad experience does tend to turn you off for good.