Like most of the other negative reports, just a horrible, inept office staff! The worst....serious lack of customer service! Been waiting for a contact order for 3 months now! Of course they already took my money, and at least a dozen times promising me that someone will call and explain to me what's going on....but that call never comes? It's a joke!!! I guess Dr. O is doing well enough that he doesn't need to pay attention to his patients needs or realize he has a huge office problem!