| rev:text
| - Yesterday I called and left a message for the owner. She called a couple hours later and I explained everything. Prior to her call I found a yelp review from another woman who had a bad experience with Tanya as well. However when I told this to the owner she said that she hadnt seen any bad yelp reviews and she's very surprised to hear that I wasn't happy because according to all the other girls in the salon, I was. Clearly if I had loved the outcome I wouldn't be calling to complain, I'd be booking my next appointment. She refused to do any kind of refund but offered to do my hair herself. So I drove the 45 minute drive to Gilbert from Maricopa only to find out her recommendation is to leave my hair alone. She offered to put in highlights but the issue wasn't the level of color, it was the tone I hated. Being an orangy/yellow instead of an ash is what bothered me. My hair looked better before it was ever touched by them. I had worked so hard at getting the brassiness out and now it was back. I showed her several reference pictures, the same pictures I showed Tanya and again was told my hair looked like the pictures. No it didn't. She kept saying that the color is beautiful, but it wasn't to me. I asked if she could put a nice brunette color over the orange and just leave the blonde pieces alone but was told that she knew I wanted to be blonde so she was hesitant on making me darker. I felt like I kept getting excuses and just gave up. I don't like arguing with people. She made me feel like it was my fault that I got this color. She said I was so dark when I came in. I told her I wasnt dark, I was quite blonde. I showed her a picture that I took on Monday and she questioned the time frame of my picture as if I was showing her an old one or something. As far as the cut she apologized that it wasn't the cut I wanted but according to the other girls in the salon apparently it was. Shoulder length hair isn't long hair. Again I was made to feel it was my issue. She offered me back my gratuity and $20 off my next service with her. I was fighting back tears. You know those people that will argue and demand things, etc... yeah that's not me. I'm an introvert, a suffer in silence kind of personality. Another thing is Tanya was in the salon and instead of apologizing or trying to make things right, she wore a girly, sparkly baseball type hat and would hold the bill of her hat down when she walked by me, as if I couldn't see it was her! Seriously!?
I took a shower this morning and was combing out my hair and noticed a huge gap in my cut!!! I couldn't believe it. I thought maybe I parted it weird, nope, it's parted where I always part it. So then I went back and looked at pictures I had text to my mom and there it was! A gap in the cut! I didn't even notice it when I took the picture! And what's more is that the owner touched and looked at my hair several times and she didn't notice it either. I'm sure somehow the gap in my cut is my fault as well. So even though the color is not at all what I wanted, the cut is awful and the service wasn't great either but I'm not entitled to a full refund? Completely unacceptable!! I'm so done with this salon and won't ever return. If you value your long hair don't go here. If you like butchered hair then by all means go for it.
When I flat ironed my hair, it looks so ridiculous. It looks like I gave scissors to a child and let them have at it. I'm so upset. One side is straight but uneven and chunky and the other is completely chopped up... I'm going to have to clip my hair back for months until it grows long enough that I can cut the excess to match. Lovely.. Worst anniversary weekend ever!
Then I got a voicemail from Stephanie, the owner, who told me due to my Yelp review I'm no longer welcome at her salon. So apparently instead of acting like a professional she's taking this personally. She doesn't want to admit that her associate ruined my hair and wants to believe her salon is perfect. That's fine. After how I've been treated I would never go back. I called my bank who refunded me the amount I lost and she'll have to deal with them who will be calling her to collect my loss. I also put a complaint on BBB and with the board of cosmetology. This is not a place of professionalism or has any consideration for their clients but only their pockets. Beware of giving any criticism, they'll inform you that you are not welcome to return. Very sad.
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