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  • Three hours for a tow truck to arrive! I called my road assistance service to arrange a tow truck. Quick Pik/All Over Towing picked up the call. The first eta 1 hr and 30 min... After waiting 90 min called Quik Pik provider they said they were backed up and it would be another hour. When asked why I wasn't notified they didn't have a response. I asked where the tow truck driver was, dispatcher responded they had no way of tracking. Called back 1 hr 15 min later and BONNIE stated they just got the call an hour ago. I corrected her and she said there was nothing she could do about it and stated they did "expedite" my call. Bonnie is not very bright bc if she was sticking to her story of only being an hour why would they expedite my call?! To add she stated that she saw the driver's location on GPS and he was within minutes away. I thought it was pretty amazing that the company had a tracking system installed within 1 hr and 15min. I tried to get Bonnie to give me an estimate and she stated she would have the driver call me immediately with an ETA... That didn't happen. 15 minutes later I called the road assistance service back and explained the situation. They called Bonnie. Bonnie told them a blatant lie and stated she just got off the phone with me not even 5 min ago and she had told me the driver would be there in 15 min. Again not very bright of Bonnie because the road side assistance co and I had been on the phone with each other for more than 5 min at that time. When the tow truck driver arrived approximately 25 minutes later he was courtesy, but the fact that I was left stranded for 3 hrs really is an indication of what this company is all about!
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