One in our group of 6 did not receive his meal until 20 minutes after everybody finished eating, making this brunch our most awkward and cold meal in a loooong time!
The excuse was that the hollandaise sauce had to be done again, 2 minutes sir. Lol ! While waiting, the waiter was not offering food. I asked the waiter what they can do to make this feel good. They decided to not charge one meal. The manager did not come to see us to present some basic excuses. They don't seem to know what to do when a problem arise.
Go for the view or go to the one in Outremont, where they know service.