Came here to get a completely new look; I was bored with my hair and wanted a change. I saw an older Italian woman who was extremely patient with me amidst my "are you sure you get what I want?" Comments. Showed her a picture; she washed, dried, cut and styled my hair in probably half an hour and I was out the door. She gave me a great cut and I was really impressed with their service. I referred two of my friends there; however they had issues with their dye jobs that were resolved with the stylists and without any additional charges. They're both really happy with their colouring now as well.