Let's get down to it... This location sucks. The staff is questionable, alot of them look like disheveled homeless drunks/drug addicts (and smelled like booze once when the pizza delivery boy came to my door). Very rude and not interested in customer service.
The pizza can range from very good to not cooked/too thick crust/sparse toppings. I once ordered a salad with grilled chicken and there was a bug in the salad.
The pizza and food is pretty pricy compared to other places, not valued enough for the hit or miss service they supply.
I've also ordered from the Rainbow location and the Summerlin location, both times service was nice and friendly, pizzas were hot and loaded with toppings. Not sure if it's just this location that didn't get the memo, but the other locations seem much more acceptable for the caliber of dining experience the owners have created here.
Have you tried Rocco's? It's 2 miles away, NY style pizza, not Chicago style, but the pizza is probably the best I've had in the valley.