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| - guilty pleasure: indulging in delivery,
and this place definitely had a lot of options that suited every mood. but they have the WORST costumer service. I let it pass the first time, even the second time i said 'probably a bad day', but the third time is just too much.
The first time i ordered from there I had missed the delivery guys first call and caught the second call of which was the 'call center/office', and the woman said 'My driver is at your door and trying to call you, do you want the food?'..trust me, it wasn't a nice tone. i understand how annoying it can be when customers don't answer so i actually felt bad. any way we went downstairs and let him in and he was wailing in a loud tone saying he was going to die in the cold, and if he did it would be my fault. he said "why do i always get these calls?", while he was moaning and complaining i had paid on the machine and tipped him $8 - once he saw that he instantly flipped and started smiling and apologizing. Still though, it was un-real.
The second time our pizza was late by 40 mins and when i called to find out the status there was no apology, just 'were very busy today, it'ill be there soon.'..the pizza ended up being extremely soggy! But since we were all so hungry we ate it anyway...i ate mostly the fries..
The third time we ordered ( i was hesitant, trust me) it was a group of us, one guy called it in and when the woman on the phone asked for the phone number, he simply said one second and asked out loud for the home phone #. The woman on the phone instantly said "call me back when you figure out your number and hung up!!!!
I appreciate good food, but when the customer service lacks so much its really hard to get past. i will NOT be ordering from there again!
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