With just my luck I had to go to them twice in 3 days because my tires kept getting pierced by nails! Both times I made an appointment and they were able to take care of the problem in a timely manner.
Look for Daniel. He is totally an honest and helpful dude. The second time around the nail just so happened to be in a non patchable part of the tire. Luckily my tires are from their store because their warranty covers a new tire and all I needed to pay was their recertification fee of less than $20. That fee covers the new tire's warranty.
Also, the first time I was there a different guy told me I had 3k miles left on both rear tires and would have to change it soon. That guy was totally wrong! Daniel rechecked it and told me my tires were still good and I have at least 9k more miles on them!! Glad I don't have to buy new tires. But when I do, I will definitely buy it from them!