My mom and I got matching tats last year (March 2017). We were seated right away. My mom was a tattoo virgin. Our artist was very kind and explained everything to her ahead of time. Very clean facility. Used gloves and fresh needles straight from new packaging. If I need a touch up or decide I want another tattoo this is where I'll be going. Don't be deceived by the building location or outside. Staff are friendly and know what they're doing. The inside is very large and has private rooms for each person.