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  • I normally hate going into these types of stores but during Christmas season we went to this particular location and got an amazing associate, he was knowledgeable? and kind. He helped us out tremendously getting a new phone for our son and I also mentioned in passing that I had a small hairline crack in my Zagg? glass (which has a lifetime warranty) and I was horrible about getting those straightly applied to my phone. He mentioned that when I got the glass replacement in the mail to bring it into?? the store and they could put it on for me. So today I decided to take in the replacement glass and get it put on. First, I would like to preface by saying that the young woman greeting customers was phenomenal even though the store was busy. We waited awhile and then the associate came up and I said I just need to replace the glass on this phone because it's cracked. As he was walking away I said: ?"This is probably weird but I am a little OCD about things being straight so if you could please do your best and make the glass straight I would appreciate it." (I said this because in the past I have had people put these glass screen protectors on crooked and it looks horrible.) He walked away with my phone and then turned and said, "Well you know you can put this on yourself!" I was so taken aback that I laughed it off and said: ?"no I am here for you to please put it on for me." Then he came back with a smart remark something like "well, then you get as good as you get." Wow, how rude and it made me feel about 2 inches tall. So once again I will avoid these places like the plague and in particular this location. What happened to customer service? Considering how much we pay monthly and the thousands we have spent on phones this just isn't the way anyone should be treated. Unfortunately, when I called the store to speak with a manager no one would answer so I called Verizon and they couldn't get anyone to answer at the store location either and there was no record on my account of who had "helped" me. So the Verizon associate took extensive notes to pass up the chain, I feel sorry for anyone else today that gets this guy. Just go somewhere else.
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