I've heard other shops are better but this is the closest to me and meets my expectations so I don't see any reason to go out of my way to another shop. I mainly play MTG and LSM has everything I need. Their sleeves and other supplies are fine, reasonably priced. Great MTG scene and I love that there are a lot of incentives to preregister for prereleases like reduced prices, free drinks and maybe even game-related prizes, and free sleeves.
Well ventilated which is important considering the average MTG player. Events are run smoothly, they have a cool matchups board that shows who you're going to play against so you know who to play. Good prize distribution for events too. Staff are friendly and helpful enough.
My main gripes would be:
I have been to prereleases that were too crowded before. It was for a popular set though so that's to be expected but I would have capped attendance rather than squeezed people in like sardines.
One of the times I won store credit/bonus product I had to come back a couple times to claim it, and I wasn't listed as playing in the tournament where I won. Eventually it was all sorted out though, just took longer than I thought and it never happened again.
The same screen that shows the standing also plays music videos and what looks like game reviews/game news. It's a nice idea and usually the sound is turned off/way down but frankly it's really distracting for me and I wish that they would turn it off during a competition or just use it for standings/match ups.
The owner, John, seems angry about something whenever I see him. I don't know the guy but just an observation. Maybe it's just bad luck since I've only spotted him a couple times. It's not like he yells at the customers or the staff. Just seems like he's in a bad mood every time I see him.
I really wish they had a dollar rare bin. I like hunting through those for sure.
New website is tough to navigate.
Honestly though that's it for my gripes. Nothing that can't be or hasn't already been fixed. I've never been ripped off or had someone be rude to me, so I'd recommend the shop if you're in the area.