I wanted to at least be fair and update my review as I was contacted by the manager who said my review appeared legitimate. It was, because I was there!!
He did say he would look into it and address the problem. It doesn't fix what's taken place, but will hopefully limit these experiences in the future.
Maybe I will give this place another shot, maybe not, but at least someone is trying. Looking at the reviews, it appears I'm not the only one to have been treated like this.
Good luck, Cogburn's.