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| - What is happening there? I left there today after being treated very rudely by the new manager, Emanuel Turner. I went in to inquire about a lifetime rotate/balance package for a vehicle that I'd recently purchased. I've been a Tire Barn customer for over nine years now, largely based on the outstanding customer service provided by guys like Bryan and Allen, the former manager. Mr. Turner told me that a lifetime rotation/balance would cost $89.95. Whiskey-Tango-Foxtrot??? Even if the lifetime rotate/balance package has gone up, $89.95 is way too high. By way of comparison, Sam's and Wal-Mart only charge $9.95/tire so I don't understand the $89.95 price increase. For the entire time that I've been coming to Tire Barn, it's always been $29.95, which I conveyed to Mr. Turner. He tried to tell me that it has never been that cheap, and that he was the new manager, now, so that's the way it was going to be. As I tried to discuss this with him further, he totally blew me off by turning away to answer a ringing phone. No "Excuse me while I take this call", nothing. I've never been treated so rudely as a customer like this anywhere in my life. After he got off the phone, I mentioned to him the rudeness of his behavior, and his response was along the lines of, "Well, you were just continuing to argue with me, so as far as I was concerned, the conversation was over".
I can't believe the rudeness of this guy! And it was in front of several other customers also. I was very upset about it, and calmly informed him that that was the last time I'd ever set foot in Tire Barn, that he'd lost all of my business, and that I'd be telling everyone I know to look elsewhere for tire services.
I plan to contact corporate about his rude behavior also. This is very disappointing, because up to this point, I'd always felt that I'd been treated fairly. As a matter of fact, Bryan was one reasons I've kept coming back, even after all of the recent changes. He's always gone out of his way to provide outstanding service.
But as I said earlier: After today, Tire Barn in Champaign, IL will no longer get one dime of my money (and I'd been taking four vehicles there for service) and I plan to tell everyone I know to look elsewhere for tire services!
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