This review is about the terrible service at this location, not the food. I enjoy the food at EPL but I will not patronize this location in the future because of their terrible customer service. Here are some examples:
A few days ago I went to get dinner at this location at around 6 pm. There were 7 people in line and one cashier - that's right one cashier. I waited in line for about 10 minutes and then decided to leave -- I was 3 customers back from getting served. This is the third time such a situation has happened to me at this EPL location. How can a "fast food" restaurant have only one cashier working during dinner hours?
Another problem is the drive through. I have used the drive though on two occasions hoping that this might be faster than going into the restaurant. Of course I was wrong. Both times my wait to get a very simple order of 2-3 items was over 20 minutes. How can a drive through at any fast food restaurant take over 20 minutes? And when I got home my order was incorrect. Ridiculous.
There are several EPLs in Henderson which I have patronized. None of them have these customer service issues. Obviously this location is poorly managed and customer service is not a priority. I will not eat at this EPL ever again and I will take my business to similar restaurants in the area such as Robertos, Rubios, or Baja Fresh.