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  • Don't go to this location. It's already a lost battle. It's funny how Cox pretend to be the best in every single aspect of there service! Commercials full of smiled faces and people happy. Huge deception!!! I've been with Cox for two and a half years. Always paid on time.Non problematic customer. Yeah they've raised the rates couple times and charged me more without even letting me know about it. Not a big deal that's Cox. They do that. If you open your mouth you may get the desired justice. I got an extra 25$ charge on my September bill because it was overdue! The thing is that I had set up an automatic payment back in the time. I was planning to go out of country , so that's why I set it right. I travelled in August and the payment was authorized . Everybody was happy. Everything seemed to be fine. Apparently something went wrong with the system and there was a returned payment. I have never changed the bank account and I've always maintained a minimum balance of around 1000-1500$. So that wasn't a matter of insufficient funds. I went online paid the amount right away and reset an automatic payment again!!! Cox received the payment on the next morning and that was already considered to be overdue.It was not me it was their operational system. This is exactly what I explained to Martin - the office representative who tried to help me! He listened to me and checked my profile on the computer. He told me that the payment was overdue and there was nothing he could do about it. I politely asked to get the fee removed because I was the last person responsible for this misunderstanding . He told me that he could only give a number to call and dispute my bill with their accounting department of something like that.This is when I asked to talk to the manager of the office. Martin when to back of the office and came back to me in a minute saying "She's handling something else at the moment. It would be 15 minutes if you would like to wait for her." So I did. I took a look at my watch . Exactly 12 o'clock at noon. 12:30 HE approaches me again and goes " Um , she suggested you get the bill number and contact whatever number so you can double check it." Awesome ! Right ! This is what you get after 40 minutes in their office. "Call the number " At this very moment the manger ( mid 40, dark hair ) had showed up on the on floor. She saw me , she heard me when I asked Martin if he thought that their help was adequate. She didn't approach me even though I waited for her honor to show up for 30 minutes. So I raised my voice so many people can hear it but was still polite "Martin can you make sure I get my account cancelled right now?" People were looking at me. Mrs I'm too good and important ( the manager) heard me and saw me too. Even at this point I got zero attention! Come on! I know it's Saturday but you can still come to me and ask for a couple more minutes of patience! Especially having in mind the circumstances. Maybe they didn't take me serious because I was obviously not American , I don't know. I don't want to bring this card out. Whatever :/ In conclusion I got overcharged , I lost my time and nerve. And I was never blessed to talk to their manager. Because this is Cox and this is how they do it.
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