My husband cracked his 5C screen during our move and I didn't really know where to go. So I searched googled and found iCracked. I sent in my info and received a text message later in the day from Ryan. It actually took us about a week before we set up an appointment and I apologized for keeping him waiting and he was very understanding. My step-son then also broke his screen so it was time to get them fixed. Ryan was able to set up an appointment for the next day and he met me at the location I chose near my home. He ran a few minutes late due to traffic but kept me updated on his arrival. He fixed both phones quickly and made sure they were working! I definitely recommend the company.