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  • Here are the simple facts and reason for the above review: 1. The owner is opportunistic and take every attempt to profit at your expense. 2. I am a repeat customer, and have spent $600+ in dry cleaning at their locations. 3. Once, a $150 Facconable shirt was damaged in their folder, the owner offered to buy me a replacement (the shirt is discontinued) or a credit. I told him the truth and stated I had gotten it at a heavy discount for $35, which he credited me for. I could have been opportunistic as he is and produced a valid receipt for the original replacement value of the shirt as $150, but did not. The owner also attempted to defer blame by stating the shirt had a defect, which it did not. 4. Once, at the Tatum Blvd location I had my clothes in before 7AM, stated clearly to them: shirts folded and need be ready by 4PM to make my flight. I stopped by, they stated they had a machine breakdown and apologized for not calling me. The shirts came to me not folded and I just barely made my flight. I tipped them $20 for their effort. 5. Once, at the Thomas Rd location, they stated their machines broke down and half of my dry cleaning would not be ready. I was forced to purchase clothing on the trip at a loss of over $80 to me. 6. Today, Monday, I brought six pieces of laundry (shirts) and dry cleaning in to the Thomas Rd location at 645AM and requested the items by 3:30PM to 4PM same day service. They stated their same day service is completed by 5PM and if I wanted my clothes by 3:30-4PM, I would have to pay a $5 per piece upcharge. I explained that not only I am a repeat customer, I also travel through to Friday and need a dry cleaner that will either work on Saturday or do my cleaning earlier on a Monday. The girl at the counter contacted the owner, explained my dilemma and the owner stood firm at the upcharge Conclusion: If anyone reads this, I really need a decent dry cleaner in Phoenix that does work on weekends or is not a "rip-off" or is at least fair to their customers, because this Cleaners really deserves only a single star for their poor customer loyalty and their opportunism.
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