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  • Two months ago, we experienced a flood in our home, which damaged a large part of our kitchen. It's never fun when there's extensive damage, but we weren't worried, because we have homeowner's insurance through State Farm. Almost 30 years and two claims, State Farm has always come through for us. This claim was complicated; the adjusters asked for numerous documents, contractor bids, forms, and such - all of which is understandable, given the complexity of the restoration process. However after dealing with several State Farm associates over the phone, it was clear that bureaucracy was starting to get in the way, and I was afraid that we wouldn't be made whole in a timely fashion. I contacted our local agent, Mark Citsay, and explained the situation. He explained the process to us in detail, walked us through every step, and made sure we understood all the guidelines we had to follow. More importantly, he followed up weekly - sometimes daily - with the State Farm estimator and claims specialist. He wrote several letters and emails on our behalf, and was instrumental in bridging the gap between our expectations as homeowners and State Farm's contractual responsibilities. Through his efforts, we reached what we felt was a successful claim resolution, and we're now on the path to getting our home back in working order. Mark Citsay has been our agent for nearly 20 years, and it's this kind of dedication which proves why!
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